Zero App update issue

[countzero]

Hi,

Since the November app update, I can't connect my Zero to my phone. My bike has a trusted Bluetooth connection to the phone, but when I open the app it won't connect to the bike. I keep trying, and it seems that when it finally connects, the app dies and states, "Unfortunately, Zero Motorcycles has stopped." I have tried killing the app, rebooting the phone, relinking the Bluetooth connection, reinstalling the app, and I still have no luck. The app either doesn't recognize the bike, even though Bluetooth does, or the app crashes when it is seemingly trying to connect.

I have a 2016 Zero SR. My phone is an Android Droid Maxx running Android 4.4.4 (19) patch level 2016-04-01. The Zero App is version 1.4.56(18).

Does anyone have any suggestions? I am flummoxed. I am wondering if I need to roll back to the pre-November (2017 Zero) app update and if that is even possible. Any help would be greatly appreciated.

Thanks,

Jack

 

[IdleUp]

Hi,

Since the November app update, I can't connect my Zero to my phone. My bike has a trusted Bluetooth connection to the phone, but when I open the app it won't connect to the bike. I keep trying, and it seems that when it finally connects, the app dies and states, "Unfortunately, Zero Motorcycles has stopped." I have tried killing the app, rebooting the phone, relinking the Bluetooth connection, reinstalling the app, and I still have no luck. The app either doesn't recognize the bike, even though Bluetooth does, or the app crashes when it is seemingly trying to connect.

I have a 2016 Zero SR. My phone is an Android Droid Maxx running Android 4.4.4 (19) patch level 2016-04-01. The Zero App is version 1.4.56(18).

Does anyone have any suggestions? I am flummoxed. I am wondering if I need to roll back to the pre-November (2017 Zero) app update and if that is even possible. Any help would be greatly appreciated.

Thanks,

Jack

Same Problem with my DSR - I called Zero and they don't even have a clue whats wrong. I'm sure some pencil head did the programming.

 

[swavess]

This is a late reply, but hopefully the issue is resolved. I just bought a DSR this week and have not had issues with the app, so hopefully you are good to go!

 

[garylh2006]

Updated my 2017 sr last week, it auto-connects upon opening app now. Go get re updated at Adewale. Worth it.